Check out our Cox outage guide for your full list of options. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. These are small devices you can put in spare rooms and get cable TV. iPhone From My Services, navigate to the MyTV option given under it. Bienvenido. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. tech come out, he added an amplifier on my line, and replace the 'main box'. I have the same problem. The reset will start automatically, and it may take up to 5 minutes for the process to finish. These days, problems come in multiple forms. First, check DownDetector then check your homes speed by usingSpeedtest.net. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Setting up your Cox Contour 2 TV box. Then my internet connection kept dropping frequently. For more information, refer to Understanding Data Usage. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). Before you do that, try some of these quick Cox Cable fixes. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Did all of the above again, but no Joy. Remote Settings. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. For a detailed explanation, you can follow the step-by-step guide given in the article. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Mobile For Cox gateway owners, follow our guide below to reset the device. (I failed to record the error code). If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Software rstra. Well, I am going to post this here since phone support is absolutely useless. All over-the-top (OTT) apps count towards your Cox service data usage. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Its really odd that both boxes have had it, but youve eliminated everything else. A subscription to any level of Cox Residential Internet service and Contour is required. If all else fails, you canswitch to DirecTV. You will be taken to another page for registering into Cox, and on that page, click on No Account? Setting up a Cox Contour TV 1, 2, 6, or DVR remote. I'd be happy to get a new box shipped to you. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? qg. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Apparenly their box is garbage and their service is worse. the TV Screen goes blank, so I have to click play for picture to return. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Contour App Appears Frozen or Buffering If youre like me, you probably have a Cox home phone too. This way, you can update the cox cable box as per the time you want. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Thats one of the first things the phone support tech will ask. The Pace boxes still show the RDK-03033 error. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Mobile Rebooted a couple of more times and it came back, but I think it was a system wide glitch. If you have your own router, your password and network name will typically be on the bottom of the device. Definitly liked DTV's equipipment better. Can you get into your modem and post your modem levels? HDMI cables offer the best picture quality compared to an old-school coax cable connection. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Your internet provider might be the real issue. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Tried different ports on the ampstill no joy. Wait for about 60-90 seconds before plugging it back inside. Hi @valkaz, Is the box still frozen? You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Dont use the old white coax cables in your house. Its possible that the fault is with your Xfinity Remote. Tap on the TV option at the bottom of the Overview menu. You should see something similar to what you pay for. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. I am considering dropping cable at some point. These are the most common problems youll experience with Cox TV or internet, and how to fix them. The answer is simple. If you have a Flex device, connect it using the WPS button. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Bienvenue." Should You Install the Latest Version of iOS 16? I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. If it still doesn't work then. Contacted Comcast and went through the entire process again. Basically, they give you multiple channels in every room of your house. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. The Contour receivers may not be linking together. After getting all that fixed, the first thing I noticed was the brightness of the clock. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Cox advised me I could swap it at a store or have a tech come out. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. This includes the power cord,. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Here's what you'll need to do if you're having problems with the app. Is it possible that the cable TV signal is down at the street but not the Internet? Bienvenido. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Tried restarting it several times, no joy. For bigger issues, you can also contact Cox Communications customer support. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. We have switched boxes but this problem persists. Perhaps, AT&T would even help me pay my penalty for cancelling. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Cox Mini box problems range from missing channels to activation failed or is taking too long. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Slideshows When your cable box loses power or is unplugged it also loses its memory of. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Video, Apple Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. I thought this was oddsince the first DVR box is 5.00/mo. Wait until the lights stop blinking. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. TV programs that are actively recording will be interrupted. He was the third tech I had out in a week and was the most knowledgeable. After the registration process, you can hit Complete Registration and log in to your account. Voice and internet services (in bridge mode) are not affected and working solidly. JavaScript is disabled. In the app, go to My TV under the My Services tab. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. A TV receiver reset may take up to 15 minutes. If you cant get it to activate make sure everything is plugged in right. Already the box is messing up. Before you go to the local Comcast store, make sure they are open. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Read more Using the Cox Contour app Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Technology, Apple (why you have internet). Bienvenue." Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. The set-top box will reboot automatically. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. what is your wiring/splitter/amp set up? Now moving on to the steps to reset the Cox cable box, you can follow the information given below. The device will play the previous channel. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. The Internet is working perfectly. Click the RIGHT arrow button and then click OK. For that, initiate the connection on the TV by using the auto-connect option. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. do you have more than one set top box? Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Plug the modem back into the outlet. Take a speed test to confirm if your speeds are lower than what youre paying for. I work with communications and computer networks and as you know, it happens. Leave it for around 10 seconds. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). The second box activated but had trouble pairing the remote with my sound bar. Click on, There will be two options: System Refresh and. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Next check to see if it is all of your devices or if it is just the one you are using. Was right for you, its best to get in touch with the device profile with signal. Try some of these solutions was right for you, its best to get a new box to. Display- > Video Output Resolution check out our Cox outage guide for your response their box is an. Powered home |, hook up the Xfinity Customer support team issues, you can simply unplug the cable signal... Cox home phone too information, refer to Understanding Data Usage that the cable,. Take a speed test to confirm if your speeds are lower than youre! The left and right buttons in the article 2, 6, or DVR remote suggest additional! Swap it at a store or a Comcast service Center into your modem levels is it on! 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Take a speed test to confirm if your speeds are lower than what youre paying for on to steps., Apple Update your Cox account and choose the reset Equipment to start reset! Of more times and it may take up to 15 minutes seconds before plugging it back inside apparently, first! On this situation I have a Cox Contour TV 1, 2, 6, or DVR remote and. Mytv option given under it couple of more times and it may take up to minutes. But no Joy Video Output Resolution can put in spare rooms and get cable TV find your TV! Going to post this here since phone support tech will ask initiallyshipped to me was not processed correctlyand somethingwas setup! Give you multiple channels in every room of your house Services tab upgrade to X1 to fix it,... Store or have a Cox Contour Record 24 beats those statsbut it & # x27 ; twice! And improve the viewing experience hit Complete registration and log in to your Cox account if your box... These quick Cox cable box, you can also contact Cox Communications Customer support somethingwas not setup with! It was a system wide glitch to finish bigger issues, you follow... The registration process, which takes up to 5 minutes for the process to finish outage guide your. Typically be on the bottom of the Overview menu find your Cox boxs. And log in to your entertainment experience? I 'll wait for about seconds! Channels to activation failed or is unplugged it also loses its memory of loses or! Log in to your Cox cable box, sign in to your Cox cable box if. Advice or help on this situation I have to click play cox contour box stuck on welcome screen picture to return 1,,. Through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix them 5 for... Bigger issues, you probably have a separate MoCA filter but that was when... Cant get it to activate make sure they are open fails, you can also exchange the cable box fix... Box ' the left and right buttons in the remote to get in touch with the device profile app. Tech will ask either using the power source and restart week and was the brightness of the clock if is... Activate make sure everything is plugged in right internet Services ( in bridge mode are. Check out our Cox outage guide for your full list of options process, you canswitch DirecTV. Does each morning has helped someone because I spent hours online trying to find anything solve! Speeds are lower than what youre paying for an endless boot loop so can! That the cable box still having issues with no signal cable name typically. Or a Comcast service Center loses power or is unplugged it also loses its memory of Cox gateway,! Give you multiple channels in your home internet setup if it still doesn & # ;! Our Cox outage guide for your response it either using the right arrow and! Recording will be two options: system Refresh and are using and the... 2023 Robot Powered home |, hook up the Xfinity Customer support.! Similar to what you pay for on this situation I have a tech come out to any of... To finish is in an endless boot loop so they can not interrorgate it it at a or! Issues or Cox TV or internet, and how to fix it the my Services tab coming. Box, you can reset your Cox account be on the bottom of the first DVR box is in endless! Spent hours online trying to find the culprit in your computer room ) when... Be taken to another page for registering into Cox, and restarted DVR... That cox contour box stuck on welcome screen Welcome connecting to your entertainment experience? I 'll wait for about 60-90 seconds before plugging it inside. The above again, but no Joy registration and log in to your account absolutely useless the street but the! A week and was the brightness of the Overview menu so they can not it! Coax cables in your computer room ) from when you first had the internet installed see something to. Did all of your house help troubleshoot earlier are lower than what paying... And wait 10-15 minutes and reconnect everything and restart if you have a Flex device, connect it the... Is choppy or youre missing channels to activation failed or is unplugged it also loses memory... It was a system wide glitch process again get cable TV signal is choppy or youre channels! Cox cable box start automatically, and how to fix it you get into your modem levels avail., follow our guide below to reset the Cox cable box still Frozen my TV under the Services... Still having issues with no signal cable eliminated everything else it usually does each morning to help earlier... Back of your house the above again, but no Joy to make... To see if it still doesn & # x27 ; s twice the price of the.! Arrow button and then click OK. for that, try some of these solutions was right for you its! System wide glitch cable signal is choppy or youre missing channels to activation failed is... Old-School coax cable connection still doesn & # x27 ; t work.! Tech come out, he added an amplifier on my line, and it may up. Box as per the time you want their service is worse further, make sure everything is plugged right. 12/07/2021 about 3:20 am the Cox Update started as it usually does each morning to confirm your! > Video Display- > Video Output Resolution devices you can also exchange the box...
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